Delivery

To have your order before Christmas Eve, please order by 30 November. Orders placed after that date are still sent straight away, but we cannot promise they will arrive before Christmas.

We deliver to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and islands, at no extra cost. We do not deliver outside the UK at the moment.

Orders are usually dispatched within 1 to 3 working days of payment (not counting weekends and bank holidays). Delivery estimates start from dispatch. Your parcel may come from our supplier's warehouse, so items in one order can arrive in separate parcels.

When your order ships we email you the tracking number. You can also follow it on our Track your order page.

Please check your address at checkout. If you spot a mistake, email us straight away; we can change it until the order has shipped.

If your tracking has not moved for 10 working days, or your order has not arrived 20 working days after dispatch, email [email protected]. We will look into it and send a replacement or give you a full refund.

The price at checkout is all you pay. You should not be asked for customs duty, import VAT or any fee on delivery. If a delivery company ever asks you for one, do not pay it: contact us and we will sort it out.