Refund Policy

You can cancel within 30 days of receiving your order. The easiest option: keep the item and we refund your order minus £6.00, so you don't need to post anything back. Items should be unused and in their original condition.

If you prefer, you can instead send the item back at your own cost to the returns address below, and we refund the item price in full once it arrives. This is your statutory 14-day right under the Consumer Contracts Regulations 2013, which is unaffected.

Send us a photo or short video within 30 days of delivery. Once we've checked it, we refund you in full and you keep the item (or we send a replacement if you prefer). No need to return anything. Your rights under the Consumer Rights Act 2015 are unaffected.

Use our return request form (order number, email, reason and photos), or email [email protected]. We reply within 1–2 working days.

17 Cockton Hill Rd, Bishop Auckland, County Durham, DL14 6EN, United Kingdom

Please email us before you post anything, so we can match your parcel to your order.

Approved refunds go back to your original payment method (for example PayPal) within 5 working days. Your bank or card provider may take a few more days to show it. Return postage is paid by you unless the item is faulty, damaged, wrong or not as described.

We do not offer direct exchanges. If you would like a different colour or size, return your item for a refund and place a new order.

If more than 10 working days have passed since we confirmed your refund, first check with your bank or card provider. If it still has not arrived, email [email protected] and we will look into it straight away.